Legal Notice

Last updated: 28 August 2026

1. About this website

This website is operated by Amber Residential Care Homes Ltd, trading as ARCH ("ARCH", "we", "us" or "our"). It provides information about our supported living and personal care services and enables placement and general enquiries.

2. Company information

Legal name: Amber Residential Care Homes Ltd

Trading name: ARCH / Amber Residential Care

Company number: 04134272

Place of registration: England and Wales

Registered office: Basepoint Business Centre, 1 Winnall Valley Road, Winchester, Hampshire, England, SO23 0LD

Email: francesbaxter@amberresidentialcare.co.uk

Telephone: 07967 738617

3. Care Quality Commission information

ARCH Winchester is a supported living service registered with the Care Quality Commission (CQC) for the regulated activity of personal care. It is provided and run by Amber Residential Care Homes Ltd.

Provider: Amber Residential Care Homes Ltd – CQC provider ID 1-101688569

Registered service: ARCH Winchester – CQC location ID 1-4436591376

Current CQC information: View the ARCH Winchester profile on the CQC website

CQC registration details and ratings may change. The current CQC profile is the authoritative source.

4. Information, assessment and professional advice

Website content is general information. It is not medical advice, a diagnosis, an assessment of suitability or a promise that a placement is available. Placement decisions are made only after an individual assessment, appropriate information sharing and agreement with the relevant people and organisations.

This website is not an emergency service. If someone is in immediate danger, call 999. For urgent medical help that is not life-threatening, use NHS 111 or the appropriate local service.

5. Accuracy and availability

We take reasonable care to keep the website accurate and up to date, but service details, availability, eligibility and external information can change. Please contact us to confirm any information that is important to a referral or placement decision.

We may change, suspend or withdraw any part of the website. We do not guarantee that the website will always be available, secure or free from errors, although we take reasonable steps to operate it safely.

6. Intellectual property

Unless stated otherwise, the website design, text, photographs, graphics, logo and other content belong to Amber Residential Care Homes Ltd or are used with permission. You may view or print pages for personal, non-commercial use. You must not reproduce, adapt, publish or commercially use website content without prior written permission, except where the law allows it.

7. Third-party websites

Links to third-party websites are provided for convenience and information. We do not control those websites and are not responsible for their content, security, availability or privacy practices. A link does not necessarily mean that we endorse the third party.

8. Liability

Nothing in this notice excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, we are not responsible for losses caused by relying on general website information where the relevant details should reasonably have been confirmed through an assessment or direct enquiry.

The website does not create a care, placement or other contractual relationship. Any service will be governed by the relevant assessment, agreement and terms provided separately.

9. Governing law

This notice and use of the website are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to you as a consumer or resident of another UK jurisdiction.

10. Contact

Questions about this website or this Legal Notice can be sent to francesbaxter@amberresidentialcare.co.uk or raised by telephone on 07967 738617. Postal correspondence may be sent to the registered office shown above.

11. Changes to this notice

We may update this Legal Notice when the website, our services or legal requirements change. The date shown at the top identifies the current version.